helpcentre - Self Learning Club

We hope the following will answer any questions you may have…

About the Self Learning Club
- Who is behind the Self Learning Club?
  Anne and Greg Bain established the Self Learning Club in 2008 with a goal to enable others to achieve all that they wish out of life through self learning.
- Can I ever communicate with a real person or pick up the phone and call someone?
  
  Yes you can. If you are a member of the Self Learning Club you will have direct access to both Anne and Greg via email.
  
  Alternatively, you will be able to call 0402 809 272 (outside Australia +61 402 809 272).
  
  Finally you can reach either of us or our support staff by emailing info@selflearningclub.com
General Membership
- Do I have to be a member to access all the content of this site?
  Non-members will be able to view snippets all of the content on the Self Learning Club site. However, in order to download specific content items and create your own profile on this site, you will need to become a member.
- Is there a limit to the amount of items I can download every month?
  As there are hundreds of items on this site, naturally we need to be protective to ensure members use the site with integrity and do not put excess strain on our servers.
  
  With this in mind, we have created a Fair Use Policy, which states that: A member may view or download to their computer thirty (30) separate items in any given calendar monthly. This amount is deemed as the volume of content that a member can reasonably consume within this specified period of time.
  
  If you unwittingly exceed this amount, your account will be suspended and you will just need to contact us to be reinstated info@selflearningclub.com
- I have forgotten my user name and/or password how do I log-in?
  After you have had a failed log-in attempt, text will appear with directions for you to follow in order to have your password reissued. If you have followed these steps to the letter and you are still unable to access the site, please email us with details and we will aim to have the issue resolved by the end of the next working day.
- Can I share my password or downloaded items with a friend?
  The Self Learning Club is designed for your personal use. Passing your details to family, friends and associates will only provide temporary support and may even lead to confusion. Therefore, as per our Terms and Conditions, it is prohibited to pass your username and password to others, and for you to electronically or physically distribute downloaded items to any third party.
- Can I cancel my membership of the Self Learning Club anytime?
  Because it is a Free membership site the Self Learning Club gives you the option to cancel your membership at anytime. However once you have personally experienced the enormous benefits of this service, you’ll discover this site will become as important to you as brushing your teeth.

Search & Download

- How do I search for an item within the Self Learning Club?
- As you will see, at the top of the right-hand-side panel, there is a fast and convenient method to search for any item available on this site. It uses a drop-down menu, so all you need to do is select what you are looking for, then click the “Search” button. From there, all matching items will appear with a 75 words description and a further line to fine out more.Alternatively, in the header of the Self Learning Club you will find a horizontal navigation bar. One of the items is named “Search”, and once you put your curser over this word, sub-navigation will appear giving you other options and ways to search for content on this site.
- What should I do before downloading an item within the Self Learning Club?
  Once you have landed on the page of a particular item, you will see a description of exactly what the item is about and you able to read a list of bullet points that outline what you will learn by absorbing that particular item. Underneath these bullets, you may find that other members have written a review or have made comments. We suggest that you read this text first before downloading an item to ensure that you don’t unnecessarily exceed your monthly download limit.
- How do I download a Print or text-based item to my computer?
  Yes, there are three different types of items on this site; Print, Audio and Video.
  
  When it comes to print or text-based documents, if you would like to view or start reading a particular item, you need to click on the “Download” button. Please note: items above 1MB may take up to 1 minute to download (depending on the speed of your internet connection). Alternatively, you may wish to not only download an item to view, but you may instead wish to save the item to your personal computer for future reference.
  
  If you are a PC user, you will need to right-click the download button, and then select the “Save Target As” option. A screen will then pop up asking you where on your computer do you want to save the document.
  
  For Mac users, you can either open the document and then go to File and then Save As, or you can right-click the download button and select “Download Linked File” which will save the item on your desktop and then it can be moved to your desired location.
- If I have downloaded a text-based document, am I able to print it?
  Yes you definitely can. As most of the text-based items are more than 20 pages, we suggest printing via a laser printer, which will be much faster and more cost effective. Of course, if you prefer to read them on your screen, please do so.
- What are my options when it comes to downloading an Audio file?
  When it comes to Audio, you have two options. The first option is to click the “Play” button and the sound will automatically stream from the web. Please note: depending on the speed of your Internet connection, you may need to allow up to 10 seconds for buffering.
  
  The second option you have is to download the entire Audio file to your computer so you can listen to it through a program such as iTunes or Windows Media Player. Once on your computer, you can then transfer the MP3 file to your iPod or preferred MP3 player. Specific steps on how to download an Audio (MP3) file are as follows:
  
  If you are a PC user, you will need to right-click the download button, and then select the “Save Target As” option. A screen will then pop up asking you where on your computer do you want to save the document.
  
  For Mac users, right-click the download button and select “Download Linked File” which will save the item on your desktop and then you can move it to your desired location from there.
  
  Please note: most of the audio files on this site are between 20 and 60 MB in size. This means, depending on the speed of your Internet connection, they may take up to 30 minutes to download. Of course if you use a broadband or ADSL connection, you can expect it to take anywhere between 1 and 5 minutes.
- How do I watch the Videos on the Self Learning Club site?
  Simply click the “Play” button and allow some time for buffering and then the Video will automatically begin to play. Please note: if you do have a slow Internet connection, there may be some delays during the video while further buffering and loading occurs.
- Can I put download items on my website or even sell them to others?
  All of the items on this site are protected by the copyright of the product creators. As specified in the Terms and Conditions, the items are for personal use and may be stored on your computer. However, if you copy, reproduce, distribute, transmit, broadcast, display, sell or license any item on this site (electronically or otherwise) you are in breach of the rules of this site. Immediate action will be the termination of your membership and fines of up to $100,000 may be enforced.
Adding Content
- Can I add something of my own to the Blog?
  The Blog on the Self Learning Club is reserved for the owner of this site. If you have an article, story, anecdote or video that you feel would be appropriate to be displayed on the Blog, please email it to us. If we believe it to be suitable, we will add it to the Blog when the chance arises.You can of course leave comments and links on the blog.
- I have an eBook or Audio recording, can I upload it into the Experience Seekers Travel Club?
  In order to protect the value of this site and ensure that the quality of content remains of a high standard, members will not directly be able to add their own content to the Self Learning Club. If you have an idea or suggestion, please send an email to us, providing as much detail as you possibly can about the item. If we find it to be suitable, we will ask you to email the item to us, or if it is a large audio or video file send it to us by physical mail, and we will endeavour to review it and put it up on the site.
Technical
- I have downloaded a printed document but I can't seem to open it?
  All of the print or text-based documents that are on this site have been formatted in an Adobe Reader file (commonly know as a PDF). If you don’t have such a program installed on your computer, you will need to purchase it or download a free version of the program from: www.adobe.com.
- I have pressed “Play” on a particular Audio/Video item, I have waited some time for buffering and I still can't hear any sound. What's wrong?
  Often some people may be unaware that the sound on their computer has been set on mute or the volume is turned down to a very low level. We recommend that your first action is to check your volume settings on your computer or if you are using external speakers, ensure that they are switched on.
  
  If these steps don't correct the issue, you may want to try the steps below.
  
  For Mac Users
  1. Open "Applications" > "Utilities" > "Audio MIDI Setup"
  2. Check the properties for "Built In Output". Make sure it's set to 44.1 KHz.
  For PC Users
  1. Click "Start".
  2. Select "Run".
  3. Type: sndvol32
  4. Click "OK".
  5. Make sure the following are not muted and the volume is up for "Volume Control" and "Wave".
  If you're still having trouble, check to see if your system meets these requirements for running the video player:
  - Macromedia Flash Player 7.0+ plug-in
  - Windows 2000 or higher with latest updates installed
  - Mac OS X 10.3 or higher
  - Firefox 1.1+, Internet Explorer 5.0+, or Safari 1.0+
  - Broadband connection with 500+ Kbps
  Audio and Video on the Experience Seekers Travel Club are streamed through an Adobe Flash player. For the best experience, we suggest you install the latest version of Adobe Flash after removing any old versions you've installed.
- I have tried all of the points above, but the Audio/Video is still not working. What can I do?
  If you have tried all of the points above, then there may be an issue on our end, such as a particular link has become detached from the download button or the file has become corrupted. Please send us an email and we will endeavour to fix the problem as soon as possible and we will notify you once it is working again. With matters such as this we apologise for any inconvenience caused and thank you for letting us know. This way, other members won’t have the same problems with that particular link.
Updating My Details
- As a member, are my personal details safe?
  All of your personal details are stored on our secure servers, protected by dual passwords. Your contact information can only be accessed by our senior staff. Please note: members of the Self Learning Club will not be able to see or access any of your contact information apart from that which you enter yourself on your members profile page.
- How do I update my personal and contact details?
  If you are a member, you can update your contact information at any time by clicking on the “Support” button and then “My Account”. We strongly suggest that you check this area regularly, in order to make sure that you continue to received our regular email updates and we can contact you by phone or be sent physical mail for important announcements.